AIE Activities

AIE Activities

MANAGEMENT:

Collecting and distributing, in a fair and equitable manner, the intellectual property rights of music performers and executants through collective management.

Monitoring the compliance, implementation and development of these rights in accordance with the laws covering collective management.

Defending and improving the rights, treaties and laws which set up the rules in order to carry out the collective management effectively, with transparency and honesty, both in the analogue and digital domains, and in all territories where performers rights are respected and applied.

SOCIAL WELFARE ACTIVITIES:

AIE provides its members with insurances, financial aid and other benefits for the assistance of their immediate and sensitive needs.

TRAINING ACTIVITIES:

BECASAIE Grants, AIE Masterclasses, courses, workshops, seminars and partnerships with foreign music training projects.

PROMOTION ACTIVITIES:

Aid and financial support for concerts, festivals, contests, travels, symposiums, meetings…

Live music circuits organized and sponsored by AIE, such as:

AIEnRUTa, Artists, Jazz, Flamenco, Classics, Latin, AIEDeNUEVO, AIE-LIPA, AIE-Cervantes Institute and more.

Awards and prizes for experts and professionals from the music sector, etc.

Our manifest

1. Intellectual property is a right, not a duty.
2. Intellectual property rights are inherent to the human being, as is the right to freedom.
3. Books are culture, records are culture, films are culture, theatres are culture. They all must receive a fair and equitable, nonarbitrary fiscal treatment.
4. Fair competition in the free market is only possible when the right to free expression and free choice is ensured.
5. Freedom of speech and expression cannot subsist without the right to free broadcasting, exposition and exhibition.
6. We are willing to change our customs, but we do not accept external actors modifying them.
7. Transculturation is acceptable when it is a round trip in every sense.
8. Culture, peculiar and diverse, differentiates human beings and brings them together.
9. We performers are not demanding State protection. We are asking for a decent care and social treatment, as we likewise request for all individuals.
10. A society that protects and preserves objects rather than ideas is ill.

QUALITY

Artistas Intérpretes o Ejecutantes, EGDPI (AIE), in its activities of providing affiliate support services, legal advice, managing welfare, training, and promotional funds, rights administration, and their distribution in the offices of Madrid, Barcelona, and Seville, continuously works on quality improvement and management.

To meet this commitment, the company’s management implemented a Quality Management System according to the UNE-EN-ISO 9001 Standard. Through the implementation of this system, the following objectives, among others, are pursued:

• Operate respectfully, always complying with applicable legal requirements.
• Achieve full customer satisfaction.
• Continuous improvement.
• Provide a framework for setting and reviewing objectives.

AIE was certified by AENOR in the year 2000 and has been renewing its certification since then.

AENOR Audit Results

As every year, the certification body AENOR has carried out the external audit of the Quality Management System implemented within the organisation. This year, a surveillance audit was carried out in a mixed format (in person in Madrid and remotely for Barcelona and Seville) on 28 and 29 April 2025, verifying the system’s compliance with the requirements of the international reference standard UNE-EN ISO 9001:2015, as well as other audit criteria (legal and regulatory requirements, client requirements, and internal management system requirements).

During the audit, the daily activities of the entity were reviewed, including affiliate support services, rights administration and distribution, activities related to the Welfare and Cultural Fund (FONACAIE), measurement of affiliate satisfaction, among others.

As a result, according to the audit report, the management system is adequately implemented and effectively meets the requirements of the standard and other audit criteria, with no deviations considered as “non-conformities” detected. The following strengths were highlighted:
RISKS AND OPPORTUNITIES: Broad and in-depth analysis of the organisational context.
COLLECTION RISK OBSERVATORY: Progress made in the “Risk Observatory and Reports” project for the prevention, analysis, and control of risks that may threaten the development and consolidation of artists’ rights and their collection.
ESG COMMITMENT: Comprehensive approach to climate change.
MANAGEMENT REVIEW OF THE QUALITY SYSTEM: A clear and detailed management review outlining the organisation’s situation across all areas.
MEMBER SATISFACTION SURVEYS: Once again, excellent results in the various satisfaction surveys, with scores above 9 out of 10.
STRATEGIC PLAN AND OKR OBJECTIVES: Systematic creation and management of 20 working teams dedicated to developing the entity’s strategic plan.
TRAINING: Monitoring and high level of compliance with the annual internal training plan.
COMMUNICATION: Internal communication channels, particularly the various blogs on the intranet.
AIE STRATEGY: Brand audit highlighting opportunities and weaknesses (Kantar Report).

Affiliate Satisfaction Monitoring. Summary for 2025

AIE systematically measures the quality levels perceived by affiliates. Based on the data collected, quarterly and annual satisfaction reports are prepared, allowing the organisation to understand the degree to which affiliates’ needs and expectations are being met through the various services provided. This analysis of the results enables the continuous identification and application of improvements in the quality of services offered.

In 2025, a total of 1,964 automated surveys were conducted among affiliates who used AIE’s services, achieving an average score of 9.4 out of 10. Additionally, satisfaction with the welfare, promotional, and training programmes carried out through the AIE Welfare and Cultural Fund was also evaluated, reaching an average score of 9.3 out of 10.

The Board of Directors, which thoroughly analyses the results of these annual surveys, wishes to thank affiliates for their collaboration in improving the services offered by AIE.

Service Charter

AIE aims for the continuous improvement of management efficiency to achieve optimal economic, welfare, and promotional results for artists, balancing service excellence with a progressive reduction in rights management costs.

To continue strengthening this efficiency, AIE keeps the services and commitments included in the Service Charter updated, ensuring sound economic, legal, and social management. New deadlines, dates, and details were established regarding the rights that members have with respect to their management entity. Among the transparency commitments is the annual accountability report on the degree of compliance with the commitments outlined in the Service Charter.

In 2025, AIE provided 36,689 services to members, achieving an 86.35% compliance rate. Deadline failures occurred in the following services:
– Management of web-based declarations: due to the gradual implementation of a new declaration system (NOV), without affecting the distribution of rights to members.
– Tax advisory and acknowledgement of claim receipt: due to isolated incidents that were resolved.
– Publication of the annual calendar of music promotion cycles: which was issued after the scheduled date.
– Selection dates for two music promotion programmes: carried out outside the initial timeframe; however, the application periods for members were extended, preventing any negative impact on them.

Of these cases, only two incidents directly affected the service received by members. The remaining issues impacted only internal operations, although they are reported for transparency reasons. All incidents were analysed in detail, and measures were defined to continue improving the timeliness and quality of our services.

This Charter is a clear example of AIE’s commitment to quality and to the services it offers its affiliates.

AIE Quality Policy

The Quality Policy is attached. Last review: March 17, 2026, during the Management Review.

Supplier Information

AIE is required to perform periodic evaluations of all its suppliers. This is done annually, applying the following criteria for re-evaluation:

The Quality Committee, during the Management Review, will analyze any incidents reported for each supplier. Suppliers with more than three deviations in a year will be reclassified from Eligible to Ineligible.

Download AENOR Certificate.

AIE COMPLIES WITH THE FINANCIAL INVESTMENT CODE OF CONDUCT

AIE, faithful to its commitment to rigor and transparency in management, complies year after year with the Code of Conduct approved by the Spanish National Securities Market Commission (CNMV) for financial investments made by non-profit organizations.

This Code, approved on 11/20/2003 and published in the BOE on 01/08/2004, includes recommendations on the selection, security, and liquidity of financial investments, as well as risk diversification.

AIE COMPLIANCE PROGRAM AND CODE OF CONDUCT

The Society of Artists AIE has implemented a Compliance Program and Code of Conduct approved by the Board of Directors in December 2021. Below is an extract from this program.

AIE Compliance Program and Code of Conduct (Extract)

“AIE assumes a firm and resolute commitment to ethics, corporate responsibility, transparency, and best practices in corporate governance as an essential element of its strategy.

Our priority is responsible work based on respect for our members and the team members of AIE, adhering to solid values of honesty, impartiality, objectivity, responsibility, and efficiency.

Transparency in all operations is the main axis that builds trust in all our relationships, and we are fully convinced of what we do and how we do it.

As part of these commitments and values, AIE has adopted a Criminal Risk Prevention Manual and a Code of Conduct to strengthen its long-standing corporate compliance culture, which is periodically updated to address new needs.

The Criminal Risk Prevention Manual aims to effectively and efficiently control and prevent any illicit conduct that may arise within AIE. It complements the existing controls already in place to further mitigate the risks of criminal activity associated with AIE’s activities.

The manual identifies hypothetical criminal risks that could affect AIE and the generic and specific control measures established to prevent each identified risk.

On the other hand, our Code of Conduct primarily aims to establish ethical values that should guide AIE’s behavior and outlines commitments and best practices for managing its activities. It is a cornerstone for responsible behavior that must be observed by all individuals directly or indirectly related to AIE.

Our internal control policy and adherence to applicable regulations ensure the existence of appropriate mechanisms to support all stakeholders in fulfilling their obligations and performing their activities in accordance with the Code of Conduct.

These initiatives reflect our dedication to competitiveness, profitability, and social responsibility, with a particular emphasis on employee value, health, safety, quality, and transparency.”