AIE Activities

MANAGEMENT:

Collecting and distributing, in a fair and equitable manner, the intellectual property rights of music performers and executants through collective management.

Monitoring the compliance, implementation and development of these rights in accordance with the laws covering collective management.

Defending and improving the rights, treaties and laws which set up the rules in order to carry out the collective management effectively, with transparency and honesty, both in the analogue and digital domains, and in all territories where performers rights are respected and applied.

SOCIAL WELFARE ACTIVITIES:

AIE provides its members with insurances, financial aid and other benefits for the assistance of their immediate and sensitive needs.

TRAINING ACTIVITIES:

BECASAIE Grants, AIE Masterclasses, courses, workshops, seminars and partnerships with foreign music training projects.

PROMOTION ACTIVITIES:

Aid and financial support for concerts, festivals, contests, travels, symposiums, meetings…

Live music circuits organized and sponsored by AIE, such as:

AIEnRUTa, Artists, Jazz, Flamenco, Classics, Latin, AIEDeNUEVO, AIE-LIPA, AIE-Cervantes Institute and more.

Awards and prizes for experts and professionals from the music sector, etc.

Our manifest

Intellectual property is a right, not a duty.
Intellectual property rights are inherent to the human being, as is the right to freedom.
Books are culture, records are culture, films are culture, theatres are culture. They all must receive a fair and equitable, nonarbitrary fiscal treatment.
Fair competition in the free market is only possible when the right to free expression and free choice is ensured.
Freedom of speech and expression cannot subsist without the right to free broadcasting, exposition and exhibition.
We are willing to change our customs, but we do not accept external actors modifying them.
Transculturation is acceptable when it is a round trip in every sense.
Culture, peculiar and diverse, differentiates human beings and brings them together.
We performers are not demanding State protection. We are asking for a decent care and social treatment, as we likewise request for all individuals.
A society that protects and preserves objects rather than ideas is ill.

QUALITY

AIE Society of Artists, in the performance of its activity as an entity providing its members with particular member services, such as legal consulting, management of welfare and assistance funds as well as training and promotion funds, management and distribution of rights, and based in Madrid, Barcelona and Seville for all applicable activities, works daily on the continuous improvement of quality management.

In order to meet this commitment, the Board of the entity implemented a Quality Management System in accordance with UNE-EN ISO 9001 as a means to achieving the following objectives, among others:

Working in a respectful manner, always complying with the application of legal and regulatory requirements.
Achieving the full satisfaction of our members.
Seeking a continuous improvement.
Providing a framework for establishing and reviewing quality objectives.

AIE has been certified by AENOR since 2000, and AENOR Quality Certification has been renewed periodically since then.

AENOR Latest Audit Results

As every year, the certifying entity AENOR has carried out the External Audit of the Quality Management System implemented in the organization. This year, the follow-up audit was carried out in a mixed manner (on-site and telematic) on July 6 and 7, 2022, where the compliance of the System with the requirements specified in the international reference standard UNE-EN ISO 9001:2015 and with the rest of the audit criteria (legal and regulatory requirements, customer requirements, requirements of the internal management system) was verified.

During the course of the audit, the activities that the Entity carries out on a day-to-day basis were reviewed, such as, among others, the services provided in member services, administration of rights and their distribution, measurement of member satisfaction, etc.

As a result, as indicated in the audit report, the Management System is adequately implemented and responds effectively to the requirements of the standard and other audit criteria, having not detected any deviations that could be considered as “non-conformities” and highlighting the following strengths:

Deployment of different projects included in the Next Generation European aid framework.
Internal and external communication actions, highlighting those included in the “AIE Business Dissemination Plan”.
Improved functionalities of the Virtual Members Office.
Process implemented for the management of complaints, highlighting the response times and evidence of analysis carried out in each area.
High degree of integration between the entity’s strategy and all the lines of action contemplated in the Quality Management System (objectives, process indicators, commitments in service charters, etc.).
Exhaustiveness regarding the process of analysis of the organization’s context.
Ratings obtained in employee satisfaction surveys.

Member satisfaction. Summary year 2021

AIE systematically measures the levels of quality perceived by members. With the data obtained, quarterly and annual satisfaction reports are prepared, which provide information on the degree of compliance with members’ needs and expectations in the different services provided. This analysis of results allows the identification and continuous implementation of improvements in the quality of the services offered.

In 2021, a total of 2,581 surveys were carried out – 99.34% of them automated – among members who have used the services offered by AIE, obtaining an average rating of 9.1 out of 10.

The Board of Directors, which subsequently analyzes the results of these annual surveys exhaustively, would like to thank members for their collaboration in improving the services offered by AIE.

AIE Service Charter

AIE seeks the continuous improvement of management efficiency to achieve optimal economic, welfare and promotional results for performers, coordinating the excellence of the services provided as a management entity with the progressive reduction of rights management costs.

With the aim of improving this efficiency, AIE produced and published the AIE Service Charter, which reflects a series of commitments on a good economic, legal and social management and establishes deadlines, important dates and details on the rights of members with regard to their management entity. This Charter is a clear example of the importance of the quality and services provided to members by AIE.

Our commitment to transparency and accountability includes the annual dissemination of the degree of compliance with the commitments made in the AIE Service Charter.

The results for 2021 are very satisfactory. AIE has provided 15,493 services.

AIE Quality Policy

Find our Quality Policy here. Last update: 19 April 2022 in the Business Management Review.

Information regarding suppliers

AIE is bound to perform a periodic evaluation of all suppliers. This assessment is made annually and the criteria applied by AIE for the re-evaluation of suppliers are the following:

During the Business Management Review, the Quality Control Committee will analyze all detected incidents from each supplier. Those suppliers presenting more than 3 deviations in one year will be discontinued and will lose their status as Valid suppliers to enter the category of Not Valid suppliers.

Download AENOR Certification.

AIE COMPLIES WITH THE CODE OF CONDUCT FOR FINANCIAL INVESTMENTS

Faithful to its commitment to management rigour and transparency, AIE complies year after year with the Code of Conduct approved by the Spanish National Stock Market Commission (CNMV) for financial investments performed by non-profit entities.

This Code, approved on 20 November 2003 and published in the Official State Gazette of 8 January 2004, includes several recommendations regarding risk diversification and the selection, safety and liquidity of financial investments.