AIE Activities

AIE Activities

MANAGEMENT:

Collecting and distributing, in a fair and equitable manner, the intellectual property rights of music performers and executants through collective management.

Monitoring the compliance, implementation and development of these rights in accordance with the laws covering collective management.

Defending and improving the rights, treaties and laws which set up the rules in order to carry out the collective management effectively, with transparency and honesty, both in the analogue and digital domains, and in all territories where performers rights are respected and applied.

SOCIAL WELFARE ACTIVITIES:

AIE provides its members with insurances, financial aid and other benefits for the assistance of their immediate and sensitive needs.

TRAINING ACTIVITIES:

BECASAIE Grants, AIE Masterclasses, courses, workshops, seminars and partnerships with foreign music training projects.

PROMOTION ACTIVITIES:

Aid and financial support for concerts, festivals, contests, travels, symposiums, meetings…

Live music circuits organized and sponsored by AIE, such as:

AIEnRUTa, Artists, Jazz, Flamenco, Classics, Latin, AIEDeNUEVO, AIE-LIPA, AIE-Cervantes Institute and more.

Awards and prizes for experts and professionals from the music sector, etc.

Our manifest

  1. Intellectual property is a right, not a duty.
  2. Intellectual property rights are inherent to the human being, as is the right to freedom.
  3. Books are culture, records are culture, films are culture, theatres are culture. They all must receive a fair and equitable, nonarbitrary fiscal treatment.
  4. Fair competition in the free market is only possible when the right to free expression and free choice is ensured.
  5. Freedom of speech and expression cannot subsist without the right to free broadcasting, exposition and exhibition.
  6. We are willing to change our customs, but we do not accept external actors modifying them.
  7. Transculturation is acceptable when it is a round trip in every sense.
  8. Culture, peculiar and diverse, differentiates human beings and brings them together.
  9. We performers are not demanding State protection. We are asking for a decent care and social treatment, as we likewise request for all individuals.
  10. A society that protects and preserves objects rather than ideas is ill.
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QUALITY

AIE Society of Artists, in the performance of its activity as an entity providing its members with particular member services, such as legal consulting, management of welfare and assistance funds as well as training and promotion funds, management and distribution of rights, and based in Madrid, Barcelona and Seville for all applicable activities, works daily on the continuous improvement of quality management.

In order to meet this commitment, the Board of the entity implemented a Quality Management System in accordance with UNE-EN ISO 9001 as a means to achieving the following objectives, among others:

  • Working in a respectful manner, always complying with the application of legal and regulatory requirements.
  • Achieving the full satisfaction of our members.
  • Seeking a continuous improvement.
  • Providing a framework for establishing and reviewing quality objectives.

AIE has been certified by AENOR since 2000, and AENOR Quality Certification has been renewed periodically since then.

AENOR Latest Audit Results

As every year, the certifying entity AENOR has carried out the External Audit of the Quality Management System implemented in the organization. AENOR has performed its latest monitoring audit on 12 and 13 June 2019, and has been verified the compliance of the System with the specified requirements of the international standard reference UNE-EN ISO 9001:2015.

In the course of the audit, the activities carried out by the Entity in its day-to-day life have been reviewed, such as, among others, the services provided to the members, administration and distribution of rights, measurement and improvement of satisfaction of the members, etc.

As a result, as indicated in the Audit report, the Management System is adequately implemented and responds effectively to the requirements of the standard and the rest of the audit criteria, no “non-compliance” having been detected and highlighting the following strengths:

  • Process followed to adapt to the requirements of the new Intellectual Property Law.
  • Results obtained in the members satisfaction surveys. Identification of specific risks for some of the strategic axes of the organization.
  • The improvements implemented in the relationship and dialogue mechanisms with affiliates, highlighting the efforts made through the Virtual Office.
  • As a general aspect, review the integrity between the Quality Management System with all the processes implemented in the Organization (strategic, operational and support).

These strengths are added to the last ones in the last external renewal audit, held on April 23, 24 and 27, 2018, in which, in addition, the conformity of the Quality Management System was audited according to the new criteria established. The strong points highlighted in the report of audit were:

  • In general, it is worth highlighting the period in which the different requests from members are processed in all the Venues.
  • Social responsibility management system implemented. Likewise, work is being done on the preparation of a social responsibility report with the requirements of the transparency directive.
  • Participation and satisfaction in user surveys has increased significantly with the Virtual Office.
  • Detail regarding the planning and monitoring of the different “Strategic Axes”.
  • System implemented for the improvement in the personal development of all the members of the IEA through the PDPs.
  • Creation of a “Knowledge Matrix”.
  • Content and process of supervised training linked to the new profile of “Account managers”.
  • Total integrity between the Quality Management System with all the Organization’s processes, both strategic, operational and support.

Monitoring of members satisfaction. Summary for 2019.

AIE performs systematic measurements of the levels of quality perceived by the member, analyzes the results, the evolution and acts to improve the quality of the services it offers. Quarterly reports and an annual summary of affiliates’ satisfaction in the different services provided are made.

In 2019, a total of 2,830 surveys were carried out – 98.9% automated – among members who have used the services offered by AIE, obtaining an average valuation of 9.3 out of 10, higher than the 9.1 reached in 2018.

The Board of Directors of AIE, which analyzes exhaustively the results of these annual surveys, thanks all members for their cooperation in improving the services supplied by AIE.

AIE Service Charter

AIE seeks the continuous improvement of management efficiency to achieve optimal economic, welfare and promotional results for performers, coordinating the excellence of the services provided as a management entity with the progressive reduction of rights management costs.

With the aim of improving this efficiency, in 2015 AIE produced and published the AIE Service Charter, which reflects a series of commitments on a good economic, legal and social management and establishes deadlines, important dates and details on the rights of members with regard to their management entity. This Charter is a clear example of the importance of the quality and services provided to members by AIE.

Our commitment to transparency and accountability includes the annual dissemination of the degree of compliance with the commitments made in the AIE Service Charter.

The results for 2019 are very satisfactory. AIE has provided 16,547 services to which it had committed and there have been three breaches in requests for changes in personal data, one on a Tax Advisory service and an acknowledgment of receipt of the claim and the management of another, which exceeds in one day its completion.

All of them are minor incidents that have been analyzed in detail. The one related to Tax Consulting was due to a computer problem and did not affect other requests. The rest were specific incidents that did not require corrective actions.

The delivery schedule was met on the scheduled dates and according to the commitments made. To clarify to our partners, that in the November deal it was pending to include the amount received from SoundExchange (USA) because it was pending to resolve at that time a tax consultation with the US tax agency, IRS, being AIE Qualified Intermediary. Once the query was clarified, we proceeded to distribute that amount among the partners on December 23, 2019.

AIE Quality Policy

Find our Quality Policy here. Last update: 3 April 2018 in the Business Management Review.

Information regarding suppliers

AIE is bound to perform a periodic evaluation of all suppliers. This assessment is made annually and the criteria applied by AIE for the re-evaluation of suppliers are the following:

During the Business Management Review, the Quality Control Committee will analyze all detected incidents from each supplier. Those suppliers presenting more than 3 deviations in one year will be discontinued and will lose their status as Valid suppliers to enter the category of Not Valid suppliers.

Download AENOR Certification.

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AIE COMPLIES WITH THE CODE OF CONDUCT FOR FINANCIAL INVESTMENTS

Faithful to its commitment to management rigour and transparency, AIE complies year after year with the Code of Conduct approved by the Spanish National Stock Market Commission (CNMV) for financial investments performed by non-profit entities.

This Code, approved on 20 November 2003 and published in the Official State Gazette of 8 January 2004, includes several recommendations regarding risk diversification and the selection, safety and liquidity of financial investments.